Ms. Lopez said that Mr. Harrell “can find your strengths, and he can pull those out,” adding, “Everything is always done in an encouraging sort of way. One of his favorite lines — I don’t know if he uses it with everybody, but he uses it with me — is: ‘That’s a superstar performance right there! That’s it!’ And it just makes you feel so great about what you’re doing.”
There’s a good lesson for management in there. We don’t compliment those that do good work enough.
Also, if you haven’t done so, check out the fantastic video produced by Catherine Spangler and Leslye Davis as well as the interactive feature by Jacky Myint.